Privacy Policy

Thalirila – Fresh to Feast

At Thalirila, we value your privacy and are fully committed to safeguarding your personal information. We handle all data responsibly, securely and in compliance with applicable data protection laws.

This Privacy Policy explains how your information is collected, used, stored and protected whenever you use our website or place an order with us.

1. Data Controller

Thalirila – Fresh to Feast is the Data Controller responsible for the collection, use and protection of your personal information in accordance with applicable data protection laws.

If you have any questions regarding this Privacy Policy or the way your personal information is processed, please contact us using the details provided at the end of this Privacy Policy.

Data Controller:
Thalirila – Fresh to Feast
Email: thalirila.london@gmail.com
Website: www.thalirila.com

2. Information We Collect

We may collect the following information:

• Full name
• Billing and delivery address
• Contact number
• Email address
• Payment and transaction details
• Purchase and order history
• Device and browser information
• IP address
• Website interaction and browsing activity

We only collect information necessary to process your orders, improve our services and provide the best possible shopping experience.

3. How We Use Your Information

• Process and deliver your orders
• Manage payments and transactions
• Provide customer support
• Send order confirmations and updates
• Improve website performance
• Prevent fraud and unauthorised activity
• Maintain customer accounts and order history
• Send promotions and offers (only with your consent)
• Comply with legal and regulatory obligations

We never sell, rent or trade your personal information to third parties.

4. Payment Protection

All payments are processed through secure and trusted payment gateways.

Thalirila does not store complete payment card information on its servers.

Industry-standard security measures are implemented to protect your information against unauthorised access or misuse.

5. Legal Basis for Processing

Under Article 6 of the UK GDPR and EU GDPR, we process your personal data based on one or more of the following legal grounds:

• Your Consent
• Performance of a Contract
• Compliance with Legal Obligations
• Legitimate Business Interests
• Protection of Vital Interests (where applicable)

6. Cookies & Tracking

Cookies help us to:

• Remember user preferences
• Improve website performance
• Analyse website traffic
• Personalise content and offers
• Enhance your shopping experience

You can manage your cookie preferences at any time using our Cookie Settings or by adjusting your browser settings.

For more information about how cookies are used, please read our Cookie Policy.

7. Marketing Communications

If you have opted in, we may send you updates, newsletters, promotional offers, or service information.

You may withdraw your consent at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly via email

8. Data Retention

We retain personal information only for as long as necessary to:

• Provide requested services
• Meet legal obligations
• Resolve disputes
• Enforce agreements

When information is no longer required, it is securely deleted or anonymised.

9. Sharing Your Information

We do not sell your personal information.

We may share information with:

• Hosting providers
• Cloud service providers
• Analytics providers
• Email service providers
• Professional advisers
• Regulatory authorities where legally required

All third parties are required to maintain appropriate security measures and process your information only for authorised purposes.

• recognised under UK GDPR and EU GDPR

10. Your Rights

Subject to applicable law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability
• Lodge a complaint with a supervisory authority

We will respond to legitimate requests within the statutory timeframe.

11. International Data Transfers

Some of our trusted service providers may process personal information outside the United Kingdom or the European Economic Area.

Where this occurs, appropriate safeguards are implemented to ensure your personal information remains protected in accordance with applicable data protection laws.

12. Policy Updates

This Privacy Policy may be updated periodically. Any revisions will be published on this page and become effective immediately upon publication.

13. Children's Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children. If such information is identified, we will promptly delete it.

14. Security

We implement appropriate technical and organisational measures designed to protect your personal information against:

• Unauthorised access
• Loss
• Alteration
• Misuse
• Disclosure

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

15. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for their privacy practices and encourage you to review their privacy policies before providing personal information.

16. Changes to this Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be published on this page with a revised Effective Date.

17. Supervisory Authority

If you believe your personal information has been handled unlawfully, you have the right to lodge a complaint with the relevant supervisory authority.

For users in the United Kingdom, the supervisory authority is the Information Commissioner's Office (ICO).

For users within the European Union, complaints may be submitted to the relevant Data Protection Authority in your country of residence.

18. Contact Information

Thalirila – Fresh to Feast
United Kingdom

Email: thalirila.london@gmail.com

Website: www.thalirila.com

You may also contact us through the Contact Us page available on our website.